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DASHBOARD RESEARCH KEYNOTES EVENTS
FuturistU > Retail > How to be Retail Resilient > Module 1 / 4

Intro to How to be Retail Resilient

Instructor: Ady Floyd
In this module, Trend Hunter's VP of Client Success, Ady Floyd, explores the fast-paced world of retail shifts and how so many retailers remained resilient against the abrupt changes brought on by the COVID-19 pandemic. Retail as an industry has the power to change, grow and adapt, and it will never die - retail is necessary. What kinds of disruptions took place both online and offline, in the world of retail and what do you need to know to stay ahead?
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Insights by Trend Hunter AI

Employee-Free Retailer
Brick and mortar stores are turning to AI to mitigate labor costs
Trend - Retailers and grocers are testing fully automated locations to lower costs. By saving on the many complications associated with labor, these retailers are able to offer reduced prices for the benefit of the consumer. These often begin as solo test locations before expanding based on demand.
Workshop Question - How could your brand alter its operations to reduce costs of its products or services for consumers?
8
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Grab-and-Go Employee-Free Retailers
Grab-and-Go Employee-Free Retailers
Lotus Launched a 'Pick & Go' Location in Thailand
Lotus’s Pick & Go employee-free store in Thailand represents a significant step forward in retail innovation. The store, which operates without any staff on the premises, leverages... MORE
Employee-Free Smart Stores
Employee-Free Smart Stores
The 'Teo' Employee-Free Store in Germany is a Success Story
The Teo unmanned smart store concept in Germany, developed by the German supermarket chain tegut showcases a unique direction of retail. Initially launched in Fulda in November 2020, this store has... MORE
Cashier-Free Grocer Expansions
Cashier-Free Grocer Expansions
Aisle 24 Continues to Expand in Canada Amid Success
Aisle 24, a cashierless grocery retailer, continues its expansion across Canada with the launch of a new, larger store concept. Founded in 2016, Aisle 24 operates 24/7, fully automated stores that... MORE
Smart Shopping Cart Rollouts
Smart Shopping Cart Rollouts
ZeroQs Raised Over €457 Thousand to Invest in Smart Shopping Carts
Warsaw-based retail startup ZeroQs has successfully raised €457,000 in funding from Freya Capital to further develop and expand its smart shopping cart technology. The company’s innovative... MORE
Fashion Cafe
Luxury fashion labels are opening in-store cafes to foster in-person connection
Trend - Luxury fashion labels across Europe and Asia are opening dedicated restaurants and cafes. These are designed to transform the boutiques from simple shopping ventures, to full-blown experiences. The experiential retail helps build consumer connections to one another and the brand.
Workshop Question - How can your brand integrate unique experiential elements to foster deeper connections with consumers?
6.6
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Luxury Retailer Restaurants
Luxury Retailer Restaurants
Louis Vuitton Added 'LV The Place' to its Bangkok Location
LV The Place Bangkok is a new cultural destination by Louis Vuitton, inviting visitors to embark on a bespoke cultural voyage into the Maison’s universe. The location features an immersive... MORE
Luxury Fashion Label Cafes
Luxury Fashion Label Cafes
Dior Opened a Dedicated Cafe at its Shanghai Boutique
The Dior Cafe in Shanghai is a unique fusion of luxury and everyday indulgence, blending the world of haute couture with the simple pleasure of coffee. Located in the heart of Shanghai, the cafe... MORE
Conversation-Encouraging Retail Spaces
Conversation-Encouraging Retail Spaces
PlayLab Inc Creates a Flagship Store for MadHappy
Los Angeles-based design studio PlayLab Inc creates a captivating flagship store for local clothing brand MadHappy. The retail space is defined by its sky-blue tonal conversation pit in the middle... MORE
Luxury NYC-Inspired Cafes
Luxury NYC-Inspired Cafes
Fashion Label Coach Opened a Restaurant and Coffee Shop in Jakarta
The Coach Restaurant in Jakarta offers a unique dining experience inspired by New York City’s culinary scene. Located within the Grand Indonesia West Mall, the restaurant features a... MORE
Retail Lounge
Retailers are launching experiential events to enhance connections to consumers
Trend - Retailers in various industries, such as department stores, luxury brands, and more, are launching in-store lounges and experiential events. These events are designed to enhance the comfort of shoppers while deepening the connection between the shoppers and the brand.
Workshop Question - How can we create experiential in-store events that enhance consumer engagement and strengthen their connection to our brand?
9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Experiential Intimates Spaces
Experiential Intimates Spaces
Knix Opens Immersive Retail Location at Premium Shopping Centre
Knix is elevating the intimate apparel shopping experience with its new 1,800-square-foot pop-up at Toronto’s Yorkdale Shopping Centre. The Canadian brand’s fifteenth North American... MORE
Zen-Inspired Experiential Retail Concepts
Zen-Inspired Experiential Retail Concepts
One Golden Thread Opens Its Innovative Space
One Golden Thread, the regenerative apparel brand based in LA, has announced the grand opening of its Flagship Experiential Retail Concept on Abbot Kinney in Venice Beach. The innovative space... MORE
Immersive Lifestyle Stores
Immersive Lifestyle Stores
Gelato Pique Has Inaugurated Its Standalone Store in South Korea
Gelato Pique’s latest retail activation is strategically located in the vibrant Hannam-dong area of Seoul. This significant launch introduces a unique lifestyle space encompassing a garden... MORE
Tranquil Retail Environments
Tranquil Retail Environments
NEOM Wellbeing Has Launched Its First U.S. Storefront in New York
NEOM Wellbeing’s storefront in New York’s West Village marks an important step in its global expansion. The store spans 481 square feet and is designed as a tranquil retreat from the... MORE
Luxury Jeweler Boutiques
Luxury Jeweler Boutiques
Château D'ivoire Renovated Its Downtown Montreal Location & It's Stunning
Château D’Ivoire, a longstanding luxury jeweler in Montreal, has reopened its downtown location following a significant renovation. The revamped store offers over 20,000 square feet of space... MORE
AI Kiosk
Smart kiosks that provide recommendations and point-of-sale support are being deployed
Trend - Retailers are deploying in-store kiosks powered by artificial intelligence (AI). These AI kiosks interpret and make recommendations for consumers interacting with them, thus streamlining the retail process. The advent of AI kiosks also reduces the required staff and, thus, costs for retailers.
Workshop Question - How could your brand improve its consumers' experiences by employing artificial intelligence, or other, smart features?
8.3
Score
Popularity
Activity
Freshness
Patterns
Megatrends
AR Retail Kiosks
AR Retail Kiosks
BIG Digital and DeepAR Bring Mobile & Desktop Try-Ons to Store Settings
Virtual try-on experiences for apparel and accessory products have revolutionized the way consumers shop online, and BIG Digital and DeepAR are bringing immersive experiences to retail settings with... MORE
AI-Powered Payment Systems
AI-Powered Payment Systems
Mashgin Introduces a New AI-Powered Checkout System with Verifone
Mashgin, an innovative leader in artificial intelligence (AI)-based self-checkout systems, is joining forces with Verifone, a global pioneer in payment solutions. The core of this innovation lies... MORE
Intuitive Self-Service Order Kiosks
Intuitive Self-Service Order Kiosks
The GoTab Self-Ordering Kiosks Support Quick Service and More
The GoTab Self-Ordering Kiosks are the latest solution from the hospitality technology brand that’s engineered with an intuitive customer experience in mind to support quick ordering, hybrid... MORE
Self-Service Commerce Kiosks
Self-Service Commerce Kiosks
Cantaloupe Go Brings Buy-and-Go Expereinces to Customers
Cantaloupe Go is a new product line of self-service commerce solutions and it was recently unveiled by Cantaloupe at The National Automatic Merchandising Association (NAMA) Show 2023. At the event,... MORE
Automated Hot Food Kiosks
Automated Hot Food Kiosks
Sodexo and Automated Retail Technologies Teamed Up for New Kiosks
Sodexo and Automated Retail Technologies (ART) have teamed up to provide consumers with a quick meal at their leisure that’s easy for them to access at their leisure. The partnership will see... MORE
Gamified Storefront
Brands are gamifying brick and mortar stores for the retailtainment trend
Trend - Brick-and-mortar storefronts are adding elements of gamification and entertainment to improve the in-store shopping experience. These 'retailtainment' initiatives add immersive experiences and interactive elements to increase consumer engagement and pull the focus away from simply spending money.
Workshop Question - How can we integrate gamification and entertainment into our physical spaces to create a more engaging and immersive experience for our customers?
8.5
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Gamified Metaverse Stores
Gamified Metaverse Stores
Lacoste is Virtually Inviting Shoppers into the Jaws of a Croc
French clothing brand Lacoste teamed up with Web3 development company Emperia to create a metaverse store that invites shoppers straight into the jaws of a virtual crocodile. Inside the space,... MORE
Interactive Arcade Storefronts
Interactive Arcade Storefronts
JD & Snap London Created an AR Storefront for Christmas
As part of its ‘King of the Game’ Christmas campaign, sports retailer JD teamed up with Snap to turn its London storefront into an AR storefront. With the storefront turned into a giant... MORE
play_circle_filledMulti-Sensory Flagship Stores
Multi-Sensory Flagship Stores
KATE Shibuya Offers Immersive Digital and Physical Experiences
KATE Shibuya presents a groundbreaking flagship store that integrates digital and physical elements to offer an immersive shopping experience. This innovative retail environment blends cutting-edge... MORE
Digital Snowball Competitions
Digital Snowball Competitions
The LEGO Snow Throw Pits NYC and London Stores Against One Another
The LEGO Snow Throw is a first-of-its-kind transatlantic, interactive game that transforms storefront windows into digital snowball machines. For the holiday season, people who pass by the 5th... MORE
Interactive Cosmetics Retail Stores
Interactive Cosmetics Retail Stores
Watsons Upgrades its Stores for Gen Z and Gen Alpha Consumers
Watsons, a leading Asian beauty and health retailer, has strategically upgraded its stores as interactive cosmetics retail stores to cater to the interactive and dynamic preferences of Gen Z and Gen... MORE
Barcode-Free Checkout
Artificial intelligence is used to identify barcode-less items at checkout
Trend - Artificial intelligence has been adapted to enable barcode-less product scanning, facilitated by algorithms that analyze images and videos of objects to identify unique features. This technology accurately accounts for retail items in real time, providing shoppers with seamless checkout experiences.
Workshop Question - How can your brand use automation to appeal to consumer's demand for convenience?
8.5
Score
Popularity
Activity
Freshness
Patterns
Megatrends
AI-Powered Smart Trolleys
AI-Powered Smart Trolleys
Instacart Unveils a New AI-Powered Shopping Cart Partnership with Aldi
Instacart and Aldi South Group are set to broaden their global partnership. As part of this expansion, Instacart will deploy its Connected Stores technologies across Aldi’s US locations. This... MORE
AI-Powered Payment Systems
AI-Powered Payment Systems
Mashgin Introduces a New AI-Powered Checkout System with Verifone
Mashgin, an innovative leader in artificial intelligence (AI)-based self-checkout systems, is joining forces with Verifone, a global pioneer in payment solutions. The core of this innovation lies... MORE
AI-Augmented Retail Checkouts
AI-Augmented Retail Checkouts
This Checkout Solution Helps Prevent Theft and Scanning Errors
Diebold Nixdorf, a multinational retail technology company that offers a variety of products and services that are associated with self-checkout and self-service transactions and point-of-sale, is... MORE
Computer-Vision Self-Service Kiosks
Computer-Vision Self-Service Kiosks
Toshiba's Vision Kiosk Identifies Items Without Barcodes
At EuroCIS 2024, Toshiba Global Commerce Solutions will give retailers the chance to experience transformational business solutions like the Toshiba Vision Kiosk. This cutting-edge retail solution... MORE
Barcode-Less Product Scanners
Barcode-Less Product Scanners
SeeChange Taps Diebold Nixdorf to Create AI Checkout Tools
SeeChange Technologies, a company known for its retail-focused computer vision AI technology, has announced a strategic partnership with Diebold Nixdorf, a global leader in retail consumer and staff... MORE
Small-Format Retail
More retailers are rolling out small-format stores with curated offerings
Trend - Retail is entering a "less-is-more" era, driven by consumer desire for curated shopping experiences that simplify decision-making. Consumers, overwhelmed by past excess, now value well-edited selections that simplify decision-making. This trend prioritizes quality and guidance over sheer quantity.
Workshop Question - How can your brand refocus its approach to retail by becoming a trusted curator of products, simplifying decision-making for consumers?
6.6
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Small-Format Grocery Stores
Small-Format Grocery Stores
Amazon’s Whole Foods to Open New Small-Format Stores in Cities
Amazon-owned Whole Foods is strategically downsizing with the launch of the Whole Foods Market Daily Shop, a small-format store designed specifically for urban shoppers seeking convenience. These... MORE
Small-Format Department Stores
Small-Format Department Stores
Macy’s Unveils Plan to Open Up to 30 Small-format Stores
Macy’s, Inc. is charting a bold expansion of its retail strategy with plans to open up to 30 new small-format stores by fall 2025. This move, which builds on the nearly 15 existing locations of... MORE
Digitally Led Bakery-Cafes
Digitally Led Bakery-Cafes
Panera's Small-Format Store Has a Digitized Menu & Tracking Screens
To better suit the needs of digital and off-premise guests, Panera Brands debuted a new digitally led bakery-cafe in New York. Notably, this new location features a 40% smaller footprint than... MORE
Small-Format Retailers
Small-Format Retailers
Nordstrom’s Small-Format Strategy 'Closer to You' is Expanding Until 2025
Nordstrom is aggressively expanding its Closer to You’ strategy with the introduction of 23 new Nordstrom Rack locations across suburban U.S. markets from fall 2023 through spring 2025. This... MORE
IKEA Downtown Store Openings
IKEA Downtown Store Openings
IKEA Canada Opens New Downtown Toronto Store on May 25th
IKEA Canada recently announced the IKEA Toronto Downtown - Aura store will open its doors on May 25th, 2022. The brand will commence celebrations at 9:20 am and start serving customers at 10:00 am.... MORE
Mobile AI
Retailers are using AI to add unique features to their mobile retail apps
Trend - Retailers are launching mobile apps with AI-powered features designed to replace their existing apps. These apps offer recommendations, conversational support, image search, and features unique to certain retailers. These brands aim to improve customer retention while reducing ordering friction.
Workshop Question - How could your brand improve its customer satisfaction rates through AI features?
7.2
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Shoe Retailer AI Apps
Shoe Retailer AI Apps
SuperStep Partnered with 'IMSHOP' to Create a Convenient Mobile App
The SuperStep mobile app is a revolutionary product that combines the convenience of online shopping with the personalization of in-store experience. The app, created in partnership between SuperStep,... MORE
AI-Powered Shopping Tools
AI-Powered Shopping Tools
Klarna's AI Image Search Helps Shoppers Find the Best Deals
Klarna is devoted to offering super-smooth shopping experiences and its new AI image search tool lets shoppers find deals with just a photo. With this AI tool, shoppers can take pictures of items... MORE
AI-Enhanced Grocery Apps
AI-Enhanced Grocery Apps
Instacart Unveiled a Suite of AI Features Coming to its Mobile App
Instacart, the leading online grocery delivery platform in North America, has recently launched several new features to improve the shopping experience for its customers and shoppers. These features... MORE
Advanced Adaptive Retail Experiences
Advanced Adaptive Retail Experiences
Walmart Unveiled New Retail Technologies at CES 2024
Walmart unveiled a variety of retail technologies at CES 2024 to provide consumers and competitors alike with a glimpse into how the shopping experience is slated to evolve in the near-future. The... MORE
AI-Powered Shopping Bots
AI-Powered Shopping Bots
Amazon's Rufus Chatbot Uses Conversational AI to Answer Customer Queries
Amazon unveils its groundbreaking AI-powered shopping assistant, Rufus, which aims to enhance the mobile shopping experience by providing conversational search capabilities. Notably, Rufus leverages... MORE
Retail Ad
Smart retail shelves are being used to provide customizable in-store marketing
Trend - Brick-and-mortar retailers are implementing smart retail shelf displays to market to consumers at the point of sale. These displays are eye-catching and provide helpful information or video advertisements–enhancing in-store immersion for nearby consumers.
Workshop Question - How might your brand benefit from offering immersive experiences or events to attract new and existing customers to return?
6.8
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Engaging Shelf Displays
Engaging Shelf Displays
Netvisual is Elevating In-Store Advertising with its Shelf Edge Displays
Netvisual introduces its innovative shelf edge displays, transforming ordinary retail shelves into vibrant communication platforms. This cutting-edge technology opens up unique opportunities for... MORE
Interactive In-Store Ads
Interactive In-Store Ads
Visibubble Brings Mobile Messaging Capabilities to Store Shelves
Visibubble is a cost-effective point-of-sale marketing solution and the interactive in-store ads are changing the way people interact with their favorite products and brands. This in-store... MORE
Attention-Grabbing Retail Displays
Attention-Grabbing Retail Displays
Auo's Smart Shelf Displays Enhance the Customer Experience
Auo has unveiled its latest innovation - the smart shelf display. Recently, smart shelf displays have emerged as a game-changer, seamlessly integrating into retail gondolas and fixtures to provide a... MORE
Stretched Retail Shelf Displays
Stretched Retail Shelf Displays
The P1.875 HD from MDS Rise Enables Real-Time Marketing In-Stores
‘MDS Rise,’ a Shenzhen-based electronics manufacturer focusing on retail and enterprise solutions, released the ‘P1.875 HD’ smart display for retail shelves. This display is... MORE
Avatar Worker
Retailers are hiring remote workers with realistic in-store avatars for service
Trend - Retail stores and restaurants are addressing employee droughts by partnering with metaverse and AI companies to deploy on-site realistic avatars controlled by remote workers. This drastically expands the eligibility pool for employees while ensuring customer service remains a priority.
Workshop Question - Could metaverse avatars and remote employees benefit your industry?
5.5
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Remote Work Cashiers
Remote Work Cashiers
Freshii is Testing a Virtual Cashier System that Connects to Call Centers
‘Freshii,’ the Ontario-based restaurant famous for its real, fresh foods, has begun testing a virtual cashier system by the name of Percy. Percy can be encountered on a video calling... MORE
AI-Powered Retail Kiosks
AI-Powered Retail Kiosks
Deepbrain AI Unveils Its Latest Futuristic Product, the 'AI Human' Kiosk
DeepBrain AI, a startup specializing in artificial intelligence solutions, has announced the launch of its ‘AI Kiosk,’ a retail-oriented multimedia screen that utilizes the brand’s... MORE
Avatar-Staffed Convenience Stores
Avatar-Staffed Convenience Stores
Animated Staff Controlled by Humans Run the Green Lawson Store
Merging anime and manga with real life, the Green Lawson store is staffed by animated employees that are controlled by humans. This opens up opportunities including staffing disabled people as it is... MORE
Virtual Avatar Workers
Virtual Avatar Workers
The Bite Ninja Platform Allows Retailers to Outsource Cashier Work Online
Bite Ninja is a technology company that is revolutionizing the fast-food industry by providing remote cashiers to partner restaurants. This innovative solution aims to help restaurants solve the... MORE